In April 2014, I attempted to climb Mt. Everest before an avalanche in the icefall claimed the lives of 18 Sherpa. A year later (May 2015), I returned to Mt. Everest only to witness a 7.8 earthquake while at camp 1. I am preparing to climb again in April 2018 but this blog is dedicated to my purposeful pursuits. Please be sure to check out the charities that I support and follow me on twitter (@pem725) or instagram (pem725).
Tuesday, July 23, 2019
A Letter From Our CEO
Dear Valued Customer,
I want to share some important changes, upgrades and improvements we have been working on since 2018 to improve your experience with SPOT products and services.
Many of you know that SPOT celebrated the significant milestone of 6,500 rescues, and counting, earlier this year. We are currently initiating nearly two saves per day on average throughout the world and the entire organization is proud of its commitment to helping adventurers and workers be safer and keep connected from areas where cellular service is unavailable or unreliable.
Here are some highlights of the upcoming improvements:
UserVoice – We value your feedback in the UserVoice platform as we continuously review customer ideas and suggestions about how to improve SPOT products and services. This information is very valuable and provides insight to further assist us in prioritizing improvements that enhance your experience. Visit Globalstar-SPOT.Uservoice.com to sign up.
Flexible Pricing – Feedback from UserVoice participants helped initiate new flex plan pricing for our SPOT X product that allows for maximum flexibility and usage plans based on individual needs.
Billing System Upgrade – We now have the ability to send email notifications 30 days prior to auto renewing. This notice gives you a heads up on what is to be expected prior to charging your credit card.
Enhanced Mapping – Customers have been asking for a stronger mapping option that will enhance tracking and enable you to better manage all your SPOT related activities such as keeping points for longer than 30 days and geofencing capabilities, among others. This improvement will be introduced in the next few months so that you can take advantage of this enhanced functionality.
SPOT My Account Interface – We are actively addressing and prioritizing changes to SPOT My Account to allow for mobile responsive design, easier navigation, improved features and functionality. This is a major effort and we will let you know how we progress in the coming months.
New FindMeSPOT.com Website – We are wrapping up major enhancements like mobile optimization and SPOT brand ambassador highlights to FindMeSPOT.com. That site will be launched this fall. Be on the lookout for more information as the launch date approaches.
We are excited about our continuous improvement philosophy and look forward to hearing more suggestions from you, our valued customer.